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5 Ways freeing employees from their landlines can benefit your business
John Woollam – Euphoria Telecom CEO Many people ditched their home landlines long ago. In a world where everyone carries a cellphone on their person at all times, it just didn’t make sense to hold onto...
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5 Ways POPIA will affect outbound contact centres
John Woollam – Euphoria Telecom CEO On 1 July, the grace period for compliance with the Protection of Personal Information Act (POPIA) will come to an end. That means organisations found to be in...
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How VoIP, cloud-based contact centres can enable South Africa’s BPO sector
John Woollam – Euphoria Telecom CEO South Africa has been a major destination for global business services — often called business process outsourcing (BPO) — for a few years now. In particular, the...
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How to warm up those cold calls in the era of POPIA
John Woollam – Euphoria Telecom CEO The Protection of Personal Information Act (POPIA) has set down firm frameworks that companies have to abide by to avoid fines, criminal persecution and potential...
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Euphoria Telecom announces Microsoft Teams integration
Local VoIP, cloud-hosted business telephony solution provider Euphoria Telecom has added Microsoft Teams integration to its platform. Available to all Euphoria customers from today, Euphoria CEO John...
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5 Ways technology can help SMEs save costs
While the global economic outlook seems to be turning upward, things are still constrained locally. Coupled with this is the imminent annual holiday season, which is high season for retailers,...
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Your telephone solution can help you win at customer service this festive...
John Woollam – Euphoria Telecom CEO Retailers are hoping this festive season will help them recover from the ups and downs of the past 18 months. Customer service remains a critical aspect of achieving...
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Tech trends in review 2021 – Guess who’s back?
Nic Laschinger – CTO of Euphoria Telecom 2021 has been a bumper year for digital transformation. Businesses have had to rapidly digitise processes to ensure they can continue operating as normally as...
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Tech trends to watch in 2022 – Experiences take the lead
Nic Laschinger – CTO of Euphoria Telecom Telephony – Non-geographic number portability in its starring role Cloud computing – AWS data centres invigorate information management Remote working –...
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Non-geographic number porting is here – Why is this a critical economic enabler?
Nic Laschinger, CTO, Euphoria Telecom The Independent Communications Authority of South Africa (ICASA) recently proclaimed regulations to enable businesses to port their non-geographic phone numbers...
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